SQL Developer - Applications Support

Establish, configure, and manage Git repositories to support version control and collaboration. - Develop and troubleshoot procedures, views, and complex PL/SQL queries, ensuring effective integration and functionality within Git environments. - Analyze and debug issues using Airflow and CloudWatch logs to ensure smooth operations. - Monitor systems and applications 24/7 responding to alerts and maintaining dashboards as per the documented response plans for the company's products and associated technical components. - Design and implement strategies for product optimization, scalability, and performance improvements. - Manage incident acknowledgment, triaging, escalation, and resolution through the JIRA ticketing system for both internal and external stakeholders. - Maintain and continuously enhance a comprehensive knowledge base of company products, incorporating insights from product experience, training, and issue resolution processes. - Prepare technical documentation, including troubleshooting guides, best practices, and playbooks/runbooks, to support operational excellence. - Ensure compliance with Service Level Agreements (SLAs) for support issues, consistently meeting performance standards. - Address and resolve sensitive issues, managing escalations effectively in alignment with the company's Incident Management Framework. - Collaborate with cross-functional teams to diagnose and resolve complex issues, fostering seamless communication and Bachelor's degree in Computer Science, Information Technology, or a related field. - Comprehensive expertise in SQL, Snowflake, and version control tools such as Git and SVN. - Familiarity with PL/SQL, Python, and AWS services (S3 QuickSight, Airflow, Athena). - Minimum of 3 years of experience in application support and maintenance. - Proven ability to communicate complex technical concepts effectively - Demonstrated ability to exhibit client empathy and ensure customer satisfaction with issue resolution. - Strong written and verbal communication skills. - Adept at presenting intricate technical information in an accessible manner to varied audiences. - Ability to thrive in a fast-paced, dynamic environment with high levels of ambiguity. - Practical problem-solving skills focused on resolving immediate customer issues while planning for long-term solutions. - Highly organized and process-oriented, with a proven track record of driving issue resolution by collaborating across multiple teams. - Strong interpersonal skills with a customer-centric approach, maintaining patience and composure under pressure during real-time issue resolution. - Working knowledge of DSP/SSP platforms is an added advantage. - Open to work in night shifts in a 24/7 project. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 5/9/2025