Technical Support Knowledge Specialist

Select how often (in days) to receive an alert: Ingersoll Rand advances the quality of life by creating comfortable, sustainable, and efficient environments. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world. We have opportunities for career growth through our diverse businesses which manufacture and service many well-recognized brands. Job Summary Ingersoll Rand is seeking a highly motivated Technical Support Knowledge Specialist to work on a small competence team engaged in Service Training and Technical support to internal and authorized distributor technicians. The candidate will report to EMEIA Field Technical Competency Leader. The work will consist in managing all aspects of user creation, maintenance and support within current platforms used to provide support (i.e., SuccessFactors, Salesforce, Sharepoints) and supporting maintenance, needed development and deployment features of the same systems to adapt to market needs. Support for content development will also be part of the role. Responsibilities Support with needed enhancements, future developments and testing of the Technical Support Salesforce community and Service Training platform. Manage Knowledge articles. Manage user creation, administration and maintenance of users within the Ingersoll Rand platforms used for Service training and Technical Support. Troubleshoot system’s user issues and provide user support. Review and edit videos for content development. Report developments and activities. Collaborate with other teams to improve the experience of users with accessing and utilizing our systems. Basic Qualifications Ideally educated to degree level in Informatics or with a technical education background with experience in system management/development. Degree or bachelor’s in mechanical engineering will also be considered. 2-3 years work experience with systems management and development. High level of PC literacy. Knowledge of Salesforce. Knowledge of HTML code would be good and API code will be considered as a plus. Fluent in English. Other languages will be considered as a plus. Good relational skills, communication capabilities and attitude to work in a team. Good organizational skills and capability to work autonomously. Ability to work to tight timescales. Self-motivated and pro-active within a team environment. What we Offer Dynamic international working environment. Smart Working Policy and flexible working time. Equity Grant program. Internal canteen. LinkedIn learning access. Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you. J-18808-Ljbffr

Location: vignate, IT

Posted Date: 5/8/2025