Support Analyst - AIX/Fortran

KEY DUTIES : - Provide triage support for products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible. - Work independently to take ownership of each customer request and manage their expectations to ensure timely resolution. - Listen to customer concerns to determine the source and various components of the issue. - Collect and review system data; and analyze for known issues. - Collaborate with team members on problem identification, analysis, and resolution. - Act as a face of the company to customers and represent its products in a professional manner. - Consult with customers to facilitate changes for best practices. - Work with management and team to inform them of customer issues requiring special attention. - Act as a point of technical escalation for team members. - Conduct product demonstrations with customers and assist in presenting in training sessions. BASIC QUALIFICATIONS : - Bachelor's degree in a technical field is preferred. Equivalent work experience is considered. - 2 to 5 years of previous software support experience required; proprietary software support experience preferred. - Power IBM I or AIX knowledge in basic operations navigating jobs, subsystems, messages, etc. minimum of 1 year experience - Basic knowledge of Windows and Linux operating system is welcomed - Strong problem solving and communication skills (especially over the phone). - Strong collaborator with ability to work within a team setting. - Ability to work successfully with customers to provide problem resolution and complete required documentation. (ref:hirist.tech)

Location: pune, IN

Posted Date: 5/8/2025