IT Operations Analyst

Job Description Job Description We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. Responsibilities: • Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network. • Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture. • Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively. • Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated. • Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues. • Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365. • Exhibit experience with Active Directory (Azure AD). • Show passion and obsession for delivering the highest levels of quality customer service. • Communicate technical concepts successfully to non-technical people.• Proficiency in popular technology platforms is essential, particularly in the implementation and maintenance of Active Directory. • Familiarity with popular office productivity software and its suite of applications is required. • Experience with ticketing systems for managing and resolving IT issues is needed. • Strong customer service skills are necessary for effectively assisting end users and resolving their IT-related issues. • Experience with JIRA for managing tasks, workflows, and projects is a valuable asset for this role.

Location: Somerset, NJ, US

Posted Date: 5/5/2025