ICT Technical Specialist

About ARTC We’re one of the country’s largest rail network owners, proud to be keeping the future of transport on track. A vital link in the nation's transport supply chain, every day our people manage the movement of over 430 freight and passenger trains across five states, 8,500km of track, 39 worksites and the lands of more than 50 First Nations. Rail isn’t just a mode of transport, it's a safer and more environmentally friendly choice. We're committed to expanding and modernising our rail network, having invested billions of dollars to ensure its efficiency and sustainability. Join us and be part of a team that’s shaping the future of transport in Australia. About The Team Safety is our top priority at ARTC, not just for our employees and contractors but also for rail operators and the communities we serve. When you join the Safety & Systems team, you’ll be part of a team that plays a crucial role in ensuring the safety, reliability, and cost-effectiveness of our rail assets. The team ensures our rail network operates smoothly across various systems and regions, helping to create a standardised operating environment. This helps increase efficiencies for rail operators, making our network more reliable and cost-effective. About The Opportunity To provide ICT support for users through technical support, troubleshooting, maintenance of computer hardware, software and network. Responsibilities Include The effective and efficient usage of ARTC’s corporate computer network and associated services. Provide exceptional customer service and perform all duties with the company’s core beliefs and objectives in mind always. Timely and accurate resolution of user Incidents and Service Requests in accordance with the defined SLA. The good working order, security and confidentiality of the computer system. The provision of a superior customer service to ARTC. Ensure compliance with ARTC’s Systems and Technology policies and procedures including cyber security and change control policies. Ensure compliance with ARTC’s Safety Management System (SMS) and Environmental Management System (EMS) requirements, responsibilities, authorities and accountabilities. What do we want from you? Tertiary qualifications in Information Technology. Minimum of 5 years’ commercial experience in the IT Industry. Experience in remote desktop and peripheral support, preferably in the Windows environment (Windows 10 and Office 365). Demonstrated experience with remote fault finding, problem solving and rectification. Intermediate networking experience including the ability to diagnose faults. Experience in the provision of superior customer service with a demonstrated ability to actively listen, ask appropriate questions and confidently interact with the business to appraise them of the situation and solution. Ability to liaise with a diverse range of internal and external stakeholders. Medium to high level of administration in Microsoft Server environments. Experience with Microsoft Active Directory and group policy. Experience with Microsoft Exchange environments. Experience or understanding of Citrix environments. Experience troubleshooting printer issues. Experience with ITIL, including ServiceNow to manage incidents, tasks, problems, changes and requests. Willingness to travel to other offices intra and interstate to support the business (occasional). What will you get from us? Talk to us about flexible working options Competitive remuneration Resources to support your health and wellbeing and development Novated leasing options, as well as discounts and support programs 24/7 Employee Assistance Program for all employees and their direct family members Our Organisation and Culture At ARTC, we’re more than just a rail network. We’re a team of dedicated professionals committed to keeping Australia moving forward. Our culture is one of inclusion & collaboration, and continuous improvement. We’re focused on growth, not just for our business but for our people and our country. In everything we do, safety is our top priority. We believe in providing a safe workplace where everyone can thrive. Our commitment to safety is not just a statement; it's a fundamental part of who we are and enables us to best serve our customers and communities. Our people are at the heart of our success. We value their expertise, their passion, and their dedication. We invest in their development and empower them to make a difference. Together, we are building a future where rail is the preferred mode of transport, contributing to a cleaner, safer, and more sustainable Australia. Join us at ARTC and be a part of a team that's shaping the future of transport in Australia. We’re proud to be an equal opportunity employer and encourage applications from people of Aboriginal and Torres Strait Islander descent. A pply Now! Join the exciting future of rail today and find a career for life. As part of the application process, you’ll be required to undergo pre-employment criminal history, reference, and medical checks, including drug and alcohol testing. Applications close: 12 May 2025 Note: ARTC reserve the right to progress applications prior to the closing date.

Location: The Hill, AU

Posted Date: 5/4/2025