Second Line Support

Job Title: IT Support Technician Location: Omagh (hybrid working available) Salary: £28k - £34k The Role A leading managed IT and cybersecurity services provider is seeking a skilled and motivated Support Technician to join their dynamic technical team. This is a fantastic opportunity for someone with hands-on IT experience who’s looking to grow their career in a supportive, forward-thinking environment. Benefits: End-of-Year Bonuses – Company-wide and performance-based. Training & Certification Support – Stay ahead of industry trends. Mileage Reimbursement – 33p per mile for travel. Health Coverage – Access to a health plan. Birthday Off – Enjoy your special day, paid. Hybrid working options, with flexibility when needed. Company-wide rewards scheme and generous annual bonus structure. Additional perks including birthday leave, health insurance, and death-in-service cover. Join a company that truly invests in your development — training provided and encouraged. Key Responsibilities: Installing and configuring hardware/software on-site and remotely for a diverse client base. Supporting and troubleshooting Windows servers (2016/2019/2022), desktops (Windows 10/11), and virtual environments (Hyper-V, VMware). Deploying and managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services. Implementing and supporting cutting-edge cybersecurity tools and network security systems. Delivering first-class customer support both remotely and face-to-face. Contributing to project planning, design, and technical documentation. Key Requirements: 3 years of experience in IT support or systems administration. Strong knowledge of Windows environments, networking, virtualization, and cloud platforms. Proven ability to install, configure, and troubleshoot cybersecurity products. Excellent communication and customer service skills. Full driving license with access to a vehicle (mileage reimbursed for site visits). This is your chance to be part of a growing team with a strong reputation and a genuine commitment to its people and clients. Interested in learning more or ready to apply? Apply directly or send your CV to conor@digitalwaffle.co

Location: Londonderry, GB

Posted Date: 5/3/2025