On-site Client Lead

General Information Press space or enter keys to toggle section visibility City Toronto State/Province Ontario Country Canada Department DELIVERY_ACCOUNT_OPERATIONS Date Tuesday, April 8, 2025 Working time Full-time Ref 20035495 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 42,120 Annual Base Salary Maximum 84,240 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. Purpose Front line onsite client support specialist operating within a small team to deliver contracted services within Service Level Agreements.Lead a small cross functional team to deliver Production Print, Printer Fleet Management, Mail & Courier and facilities services. Scope General: Point of contact for client facing enquiriesInteract with Service Delivery Manager on overall account management.Oversee daily operationsPrint production & procurementCourier & mail processingSupport & maintain fleet of multifunction print devicesManage requests for facilities supportSupport Intelligent Document Processing programDepartment bill back & invoicing Print Production & Procurement Process & print ad hoc client requests as well as Print on Demand program ordersEnsure high level of quality output & color accuracyComplete bindery functions as requiredEnsure Consistent Quality Control practices throughout the print processPackage accordingly for distribution to the end userMark job as completed in workflow systemAs required procure client requests through partner printersProcess payments for outsourced requests through Corporate Purchasing card or PO (Purchase order in Ariba). Courier & Mail processing Process & sort inbound Canada Post mailPrepare inbound mail for daily mail runSort & prepare outbound mail for domestic and international destinationsManage funds on Canada Post MetersCapture inbound couriers in tracking system & distribute accordinglyReceived and prepare outbound packages for local, domestic & international couriersCapture client bill back information as needed Support & maintain Fleet of Multifunction print devices Monitor XDM (Xerox Device Manager), XSM (Xerox Service Manager) & XSP (Xerox Services Portal) for device alerts & ticket management Manage & maintain supplies for Customer Replaceable UnitsTriage customer device challenges and action to Xerox Technical Service teamGather meter reads for billing purposesManage queries and challenges with XWC (Xerox Workplace Cloud)Proactively monitor users’ forum and alerts for XWC to ensure minimal disruptions to servicesEngage SSG (Software Support Group) for any operational requirements for XWCPull device logs as required by SSG to support remote diagnostics Manage Requests for facilities support Monitor Service Request ticketing system and action tasks through to closureSchedule large scale room set-ups as neededSchedule live meetings with outside guests to ensure presence at reception Support Intelligent Document Processing program Monitor mailbox for client queriesOnsite point of contact for client questionsTriage related hardware and software as requiredEngage support specialists as required Department bill back & invoicing Maintain job requests in Meridian billing system to proper client charge codesCapture Third Party (Partner provided print) in Meridian and bill to a client charge codeProcess fleet meter reads from Asset Coordinator in MeridianCapture Intelligent Document Processing volumes against appropriate invoices in MeridianPrepare invoice package on Work Day 1 and present to client Apply Share This Job Share On-site Client Lead with Facebook Share On-site Client Lead with LinkedIn Share On-site Client Lead with Twitter Share On-site Client Lead with a friend via e-mail Print page < Go back

Location: The Hill, AU

Posted Date: 5/3/2025