Office Manager/Client Conceirge

Office Manager & Client Concierge Be the Heart of Our Office & the Face of Our Client Experience! Are you a highly organised, people-focused professional who thrives on keeping everything running smoothly? We’re looking for a superstar Office Manager & Client Concierge to oversee the day-to-day office operations of our busy landscaping company while ensuring our clients receive top-notch service. This role is perfect for someone who loves creating a well-organised workplace and delivering outstanding client experiences. What You'll Be Doing Office Management: Oversee the day-to-day running of the office, ensuring a smooth and efficient work environment Manage office supplies and vendor relationships Coordinate office, ensuring a clean, safe and well-equipped workspace for everyone Support HR functions, including recruitment, onboarding and employee engagement activities Organise internal meetings, company events and team-building activities Manage office budgets, expenses and cost-saving initiatives Implement and improve office policies, procedures and workflows Serve as the key point of contact for office-related inquiries and requests Ensure all technology, equipment and software are functioning correctly and liaise with IT support when needed Handle administrative tasks such as scheduling, correspondence and document management Client Experience: Act as the first point of contact for clients, ensuring they feel valued and welcomed Manage client communications, responding promptly to inquiries via phone, email and face-to-face meetings Coordinate client meetings, ensuring they are well-organised and run smoothly Maintain a high level of client satisfaction by anticipating and addressing their needs proactively Work closely with internal teams to ensure seamless service delivery and client success Gather client feedback and implement improvements to enhance their experience Develop and maintain strong relationships with clients to encourage loyalty and retention Assist in preparing proposals, reports and other client-related documentation Ensure the office environment reflects a professional and inviting atmosphere for clients Identify opportunities to enhance the overall client experience and implement initiatives to improve their experience What We Are Looking For! ✅ A friendly, approachable and professional personality—someone who can make both colleagues and clients feel welcome ✅ A highly organised, detail-oriented multitasker who thrives in a fast-paced environment ✅ A fun, positive and energetic attitude that contributes to a great office atmosphere ✅ Strong problem-solving skills and the ability to think on your feet ✅ Excellent communication and interpersonal skills ✅ A client-focused mindset with a passion for delivering exceptional experiences ✅ Strong operational knowledge of Microsoft Office and CRM systems ✅ A proactive approach—someone who takes initiative and always looks for ways to improve things ✅ A balance of professionalism and warmth, making the office both efficient and enjoyable If you have marketing experience this is an added bonus. Help with content gathering, social media posts and other marketing initiatives. Why Join Us? Generous Salary Package - We offer a great salary package, relevant to experience. Work-Life Balance - We strongly encourage a flexible working environment with an early Friday finish. Professional and Fun Team Culture - From brews and BBQ's, to fun and unconventional off-site team events, join a company that loves to celebrates its achievements. About Us Shaw Landscape Group is a leading landscaping company based in Wollongong. As a full service landscaping company we offer design, construction and landscape maintenance services. Apply Now! We are ready to hire so if you are ready to take the next step in your career, please apply via SEEK with your resume and cover letter attached! Shaw Landscape Group strives for diversity, inclusion and equality of our people and encourages people of all cultures, gender, age, sexual orientation or abilities to apply.

Location: Mangerton, AU

Posted Date: 5/3/2025