Customer Service Manager

Job Summary: GPA Global is looking for a customer-oriented and motivated Customer Service Manager who will support the Sales department and retain and service GPA Global accounts. The ideal candidate will offer support to customers with questions or requests regarding new or previous orders. The person will manage and build long-term business relationships with our customers independently on projects and extended programs. The Customer Service Manager will support and collaborate with internal departments to drive the process, secure information needed, coordinate order information, and handle all customer requirements for a project or job. Key Responsibilities: Respond/follow up on all customer inquiries, questions, and problems. Request and obtain customer approvals on manufacturing and/or color samples. Monitor approvals via purchase order (PO), purchase order confirmation (POC), and/or e-mail confirmation. Receive and process orders in ERP system; provide information concerning pricings, samples, changes, shipping, etc., and perform contract review. Monitor and update open sales order, finished goods inventory, and open orders for billing reports. Refer complaints of product or service failure to appropriate departments (QA/Sales) after initial investigation; obtain relevant information, disposition, and samples; enter complaints in ERP. Qualifications: Proven working experience as a Customer Service Manager, or Assistant Manager. Experience with packaging and printing is a plus. Experience in providing customer service support. Excellent knowledge of management methods and techniques. Proficiency in English and Spanish. Working knowledge of customer service software, databases, and tools. Awareness of industry’s latest technology trends and applications. Ability to think strategically and lead effectively. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking skills. Customer service orientation. BS degree in Business Administration or a related field.

Location: Mexicali, MX

Posted Date: 5/3/2025