IT Support Engineer (Managed Services)

MCS Group is proud to partner with a rapidly growing company seeking to add an experienced 2nd Line Support Engineer to their team. You will be joining a busy but supportive environment, gaining exposure to a range of technologies deployed both here in Northern Ireland and across Great Britain. This business remains family-owned, fostering a collaborative and dynamic culture. The Role: Provide 2nd line support by managing the help desk and addressing user issues. Occasionally travel to the UK mainland to provide on-site and hardware support (note: travel is infrequent). Demonstrate proficiency in technologies including Active Directory, MS Exchange, Office 365, Citrix, and networking principles. Work within a small, supportive team and gain exposure to 3rd-line escalations to build on your help desk skills. About You: Experience: At least 2 years of experience as a 2nd Line Support Engineer in a busy internal support environment or MSP background. Technical Skills: Strong troubleshooting skills in Active Directory, MS Exchange, Office 365, Citrix, and networking. Soft Skills: A friendly, professional, and approachable attitude with an appreciation for the service-oriented nature of IT support. Communication: Ability to interact with company owners, directors, and senior managers confidently. Motivation: Eager to apply your troubleshooting skills in a new and challenging environment while learning and growing professionally. Requirements: A valid driver's license due to the travel aspect of the role. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: IT Support Network Support Infrastructure support Second Line Support IT Support Engineer

Location: Belfast, GB

Posted Date: 5/2/2025