Application Support Analyst

Job Title: Application Support Analyst Location: Bolton (3 days) / Hybrid Contract Type: Permanent Full time. Salary: £28,000.00 – £35,000.00. About Us: ExamWorksUK is a leader in the Healthcare, Legal and Insurance sectors dedicated to providing seamless operational support to our clients. Role Overview: Reporting to the Application Support Manager, the Application Support Analyst will play a crucial role in supporting and maintaining systems and applications across the ExamWorks Group. This position is ideal for someone with a technical background, strong analytical skills, and a passion for problem-solving in a fast-paced IT environment. As an Application Support Analyst, you will: • Maintain, troubleshoot, and support software applications to ensure seamless operations. • Collaborate with developers, assist users, and resolve technical issues efficiently. • Stay informed about emerging technologies and best practices that align with our business strategy. Key Responsibilities: • Diagnose and resolve application-related issues, including software errors and system performance concerns, within agreed SLAs. • Identify and manage recurring incidents, ensuring structured problem group resolution in line with ITIL best practices. • Perform database changes and maintain system efficiency through routine maintenance. • Assist with root cause analysis of high-priority issues and escalate complex problems when necessary. • Provide training sessions and guidance to end-users on application-related queries and best practices. • Proactively monitor application performance and implement preventative measures. • Maintain accurate documentation of issues, solutions, and system configurations. • Create knowledgebase articles for common problem resolution. • Follow company standards and procedures. Required Knowledge & Experience: • Proficiency in SQL databases, TSQL scripting, and general scripting languages like PowerShell. • Familiarity with APIs, integrations, or middleware support. • Solid understanding of ITIL framework and incident management best practices. • Hands-on experience with ticketing systems (e.g., ServiceNow) and advanced administration of Microsoft 365 products. • Knowledge of networking basics, data security compliance (e.g., GDPR, ISO 27001), and the ability to produce process flows and application diagrams. • Minimum of 3 years in a similar Application Support Analyst role. Desirable Knowledge & Experience: • Familiarity with .NET programming for basic troubleshooting and agile-based teamwork. • Experience with telephony systems (e.g., 8x8), Microsoft DevOps, ServiceNow configuration, and CMDB. • Awareness of matrix management structures. Personal Qualities & Skills: • Strong problem-solving skills, attention to detail, and the ability to work under pressure. • Excellent documentation skills and a collaborative attitude to promote knowledge sharing. • Ability to communicate technical complexities to non-technical stakeholders clearly. • Driven to promote continual improvement and manage multiple tasks simultaneously. Desirable Qualifications & Skills: • ITIL v3/v4 Foundation certification, Microsoft Certified Azure Fundamentals, and ServiceNow Administrator Certification. • A 2:1 Degree (or equivalent) in a Computer Science-related subject is preferred. Upon offer you will be subject to a DBS check

Location: Horwich, GB

Posted Date: 5/2/2025