Customer Software Support Assistant

CareLineLive is a cloud-based home care management software that helps home care agencies transition to a paperless workflow. We’re an award-winning, passionate team with a dash of eccentricity, striving to help home care agencies deliver better care. Our platform supports the rostering, scheduling, and workforce management needs of home care agencies while providing a companion app for carers during their rounds. Requirements · Fluent in English, both written and spoken. · High standard of computer literacy. · Excellent customer service skills with a professional and friendly manner. · Ability to think logically and pragmatically when solving problems. · Self-motivated with the ability to work independently when required. · Strong numeracy and writing skills. · Competency in creating clear, easy-to-follow instructions. Recommended Experience · Supporting users of a SaaS product · Onboarding and training customers, both remotely and on-site. · Creating help desk content. · Familiarity with support tools such as Intercom, Jira and HubSpot. The Role We are looking for a Customer Software Support Assistant with a passion for helping customers get the most out of our software. In this role, you'll be the first point of contact for customer queries, ensuring a smooth experience while using our platform. Key Responsibilities: · Provide high-level customer support via telephone and email. · Guide customers through queries and help them maximise the value of our software. · Onboard new customers to the platform, ensuring a smooth transition. · Analyse customer feedback to help shape future product improvements. · Collaborate with other departments to resolve complex issues and enhance the customer experience. · Contribute to our user guide and support articles to keep content up-to-date and helpful. What we are looking for: Honest, hardworking, and proactive problem solver. Ability to multitask and work independently. Strong communication skills, with a willingness to learn and grow in a dynamic industry. Patient and empathetic approach when handling customer interactions.

Location: Slinfold, GB

Posted Date: 5/2/2025