Customer Service Representative

Position: Customer Service RepresentativeLocation: Laval (Chomedey district)Salary: Starting at $55,000 per year or more, depending on experience and qualificationsJob Type: Permanent, Full-TimeSchedule: Monday to Friday, 40 hours/week - Finish at 3:00 PM every Friday!Join a Growing and Innovative Company!Are you detail-oriented, proactive, and customer-focused? Do you enjoy finding solutions and providing exceptional service? We're looking for a Customer Service Representative to join our growing manufacturing company in Laval. In this key role, you'll support our clients and contribute directly to our company's continued growth and success.What We Offer:- Permanent position with a quick onboarding process- Flexible and attractive schedule: Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 3:00 PM (40 hours/week)- Comprehensive group insurance after a 3-month probation period (life, disability, prescription drugs, and dental coverage)- Telemedicine access for convenient virtual medical consultations- Wellness program: reimbursement for fitness activities or gym memberships- Employer-matched RRSP after the probation period (2% employer contribution)- 3 paid sick days per year- Competitive salary: starting at $55,000 per year or more, based on your experience- Hybrid work option: one remote workday per week after the training period- Holiday closure: company closed during holiday season- 2 weeks of vacation in your first year- Easy access by public transit in the Chomedey district- Modern cafeteria and fun social activities!Your Responsibilities:- Respond to customer inquiries via phone and email with professionalism and efficiency- Provide detailed technical information about our custom products- Prepare and submit tailored quotes based on client specifications and needs- Collaborate with distributors and manufacturing agents to ensure an exceptional customer experience- Interpret technical plans to calculate measurements and quantities for accurate quoting- Track orders in our ERP system and ensure all data is accurately entered- Work closely with the purchasing and logistics teams to ensure smooth order processing and deliveryWhat We're Looking For- Minimum 2 years of experience in a similar customer service role, preferably in a manufacturing, construction, or related industry- Strong proficiency with Microsoft Office, particularly Excel; experience with ERP systems is a plus- Excellent communication skills, strong organizational abilities, and autonomy- Ability to work under pressure, resolve issues quickly, and deliver outstanding customer serviceLanguage Requirement: English- Level of Proficiency Required: Advanced - Reasons for Language Requirement: Communicate with international clients and partners- Frequency of Use: DailyReady for a new challenge in a dynamic, stable, and fast-growing company?Apply now to Marie-Claude Carrier at mariec.carrier@quantum.ca or contact us at 450 463-5307 to join a dedicated team where your skills and contributions will make a real impact. We look forward to meeting you!REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity. CNESST permit numbers: AP-2000158 & AR-2000157

Location: Laval, CA

Posted Date: 5/2/2025