Membership Administrator

About Us The Master Builders Association of Western Australia has been a cornerstone of the Building and Construction Industry for over 125 years. As a peak membership body, we are dedicated to supporting members with professional services, advocacy, and guidance, ensuring their success in a constantly evolving industry. We keep members informed on critical legislation and industry changes, providing the tools and services they need to excel. But we’re not just about ticking boxes. We’re a passionate, tight-knit team that genuinely cares about the future of the industry. We celebrate wins, tackle challenges together, and enjoy a laugh with the team as much as we value results. If you’re someone who enjoys working with purpose and people, you’ll fit right in. About the Role We’re on the lookout for a reliable, customer focussed Membership Administrator to join our Bunbury office. This part time role (3 days a week) supports the Membership Team with key administrative and customer service tasks—keeping member processes running smoothly and ensuring every member feels supported, connected, and valued. You’ll be the first point of contact for new and existing members, processing applications, maintaining CRM records, handling enquiries, and connecting members to the services that help their businesses thrive. Key Responsibilities Member Enquiries: Answer calls and emails, assist with new applications, and clearly communicate the benefits of membership. Member Experience: Build strong relationships through professional, proactive, and friendly service. Accounts: Handle all payments of membership accounts (AR follow up and tracking) Admin Support: Maintain accurate CRM records, assist with payments and follow-ups, and support the finance team where needed. Reception Assistance: Provide backup support to reception during peak times. Team Collaboration: Offer admin support across events, training, marketing, and corporate services as required. About You You’ll bring a calm, confident approach and a keen eye for detail. You’re great with people, comfortable using systems, and love being part of a team that gets things done. To be successful, you’ll have: At least 3 years’ experience in an admin/customer service role A professional, positive attitude and strong communication skills Good working knowledge of Microsoft Office (Outlook, Word, Excel) Experience with CRM systems (preferred) A proactive, team-oriented mindset Bonus: Familiarity with the building and construction industry

Location: Carey Park, AU

Posted Date: 5/2/2025