Duty Manager - Camps Bay

A boutique Guest House situated in Camps Bay is seeking a passionate and experienced Duty Manager to become part of their close-knit team. Nestled in a serene, picturesque setting, the guesthouse offers a peaceful escape for travelers who value personalized service, comfort, and attention to detail. In this key role, you’ll be actively involved in the daily running of the property, with a particular focus on Front Office while enhancing the guest experience. We're looking for someone who thrives in a refined, guest-focused environment and brings a hands-on, service-driven approach to leadership—someone who understands how to turn a great stay into a memorable one. 1. Minimum Requirements South African ID or valid work permit Grade 12 (Matric) certificate Hospitality qualification (preferred) Well-groomed and presented Excellent communication skills, written and verbal Ability to work shifts, including weekends and holidays special requests Employment track record with references Own, reliable transport 2. Required Experience & Skills Minimum 3 years’ experience in a Duty Manager or similar role at a 4- or 5-star establishment Experience and understanding of reservation process including OTA channels In-depth knowledge of Front Office , Reservations & Accommodation operations Proficient in hotel systems (Apply Below, Nightsbridge, OTAs) Strong guest relations and complaint resolution skills Experienced & capable of overseeing hotel departments during shifts (Front Office, Housekeeping, F&B, Security) including arrivals, special requests, and emergency situations professionally Skilled in team supervision: enforcing standards, coaching staff, and ensuring service excellence Experience with stock control, reservations and basic administrative duties Ability to maintain a professional working relationship with all departments and across cultures and religions 3. Key Responsibilities Act as Senior Manager on Duty, ensuring smooth hotel operations during assigned shifts Ensure all guest-facing teams uphold 5-star service standards and grooming policies Handle guest feedback, complaints, and special requests effectively Oversee room assignments, reservations, and occupancy changes Conduct hotel walkthroughs to maintain ambiance, safety, and cleanliness Provide leadership, training, and mentorship to operational staff Assist with reservation inquiries over weekends, written and verbal Oversee & host breakfast service Perform reception duties including check-in & check outs and guest concierge services Assist with reporting, stock control, and cost management in collaboration with department heads

Location: Camps Bay, ZA

Posted Date: 5/2/2025