Client Success Partner

Direct message the job poster from SCIENTE Founder CEO at Sciente. My son (loves tennis) & daughter (loves basketball) call me Papa. Engineer/Technopreneur. HBS Alumnus-AMP165. Business… We are seeking a dynamic and client-focused Client Success Partner . The ideal candidate will be responsible for nurturing client relationships, open-up new business opportunities, ensuring successful delivery of services, and driving mutual growth. Acting as a trusted advisor, you will collaborate closely with new and existing clients to understand their business needs and leverage our solutions to achieve desired outcomes. SCIENTE: Driving Intelligentisation in Financial Services & Insurance with the Right Blend of Technology and People. Key Responsibilities: Business Development Identify and pursue new business opportunities. Proactively approach potential clients through networking, cold calling, and attending industry events. Build a robust pipeline of prospective clients and roles to ensure consistent business growth. Client Relationship Management: Build and maintain strong relationships with key stakeholders within existing client organizations. Serve as the primary point of contact for clients, ensuring regular and transparent communication. Develop a deep understanding of client business goals, challenges, and expectations. Strategic Partnership: Act as a strategic advisor to clients, offering insights and recommendations on IT solutions and services to achieve their objectives. Identify opportunities to expand service offerings, aligning with client needs and organizational capabilities. Collaborate with internal teams to tailor solutions that deliver maximum client value. Delivery Oversight: Monitor the progress of IT service delivery, ensuring alignment with agreed-upon timelines and quality standards. Address and resolve any challenges in deliveries. Ensure client satisfaction by aligning service outcomes with client expectations. Revenue Growth and Retention: Identify upselling and cross-selling opportunities to contribute to revenue growth. Drive contract renewals by demonstrating the value delivered and building long-term trust. Performance Metrics: Track and report key performance indicators (KPIs) related to client success and services outcomes. Gather feedback to continuously improve service delivery and client satisfaction. Internal Collaboration: Work closely with delivery teams, to ensure seamless coordination. Provide client insights to support the service offerings. Qualifications and Skills: Experience: At least 3-5 years in business development, client success, account management, or related roles in the IT consulting or technology services industry. Industry Knowledge: Strong understanding of Data, AI or IT services, digital transformation, IT outsourcing, and technology consulting. Relationship Management: Proven ability to build and maintain long-term client relationships. Communication Skills: Exceptional verbal and written communication skills with a client-centric approach. Problem-Solving: Strong analytical and problem-solving skills to address client challenges proactively. Business Acumen: Ability to align technology solutions with client business goals. Education: Bachelor’s degree in IT, Business Administration, or a related field; MBA is a plus. Why Join Us? If you believe, that the true power of digital transformation lies in the synergy between technology and people, then you shall enjoy promoting our value innovation i.e. amalgamation of business technology focus, Data & AI expertise and Technology Talent expertise. Be part of a dynamic, client and community-driven environment where collaboration and results are valued. Opportunities for professional growth and development in a fast-paced, rewarding industry. Work with a multi-award winning, ISO9001, DPTM and Great Place to Work certified organisation. To know more, please visit https://www.sciente.com What else should you know? Our office location: Changi Business Park, near EXPO MRT and this role is 100% on-site role. Should you be interested in this opportunity, please send in your resume in confidence to HR@SCIENTE.COM. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy). Confidentiality is assured, and only shortlisted candidates will be notified for next steps. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Business Development, Customer Service, and Consulting Industries IT Services and IT Consulting, Technology, Information and Media, and Data Infrastructure and Analytics Referrals increase your chances of interviewing at SCIENTE by 2x Associate, Regional Client Partner & Marketing Client Partner, Regional Brand & Growth Marketing Principal Customer Success Manager, Global Clients Director, Client Management and Client Servicing Manager/Senior Manager, Client and Partner Development Senior Manager/Associate Director, Client Solutions Client Executive, Singapore (Country Manager, Asia) Client Relations Director VIP Manager - Luxury Travel Specialists Client Account Manager - Global Family and Institutional Wealth Assistant Director, Client and Partner Development Senior Client Manager – Institute of Higher Learning Senior Manager / Director, Client Propositions Senior Consultant / Senior Account Manager (Strategic Communications) Asset Management - Global Client Group - Regional Marketing Manager, Asia Pacific Client Accounts Manager (Structured Products) AVP / VP, Client Account Manager, Mid Cap, Institutional Banking Group Director, Regional Account Manager, Network Sector Coverage Director of Client Leadership for South East Asia We’re unlocking community knowledge in a new way. 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Location: Singapore, SG

Posted Date: 5/2/2025