Machine Learning Engineer (CCR&VOC) Tech Lead, TikTok E-commerce Governance

Machine Learning Engineer (CCR&VOC) Tech Lead, TikTok E-commerce Governance 3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore and do not require TikTok sponsorship of a visa. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's headquarters are in Los Angeles and Singapore, with offices worldwide including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is at the core of TikTok's purpose. Our platform is built to help imaginations thrive, and our teams are dedicated to making TikTok possible. We aim to inspire creativity and bring joy daily. We see every challenge as an opportunity to learn, innovate, and grow as a team. We value courage and reject the status quo. Join us to create and grow together, driving impact for ourselves, our company, and our communities. About the team The team utilizes advanced AI technology to combat risks and violations on TikTok's e-commerce platform, ensuring platform security, building a healthy e-commerce ecosystem, and empowering business teams to improve efficiency. We focus on achieving top risk detection capabilities, enhancing the fairness and sustainability of the ecosystem, and improving content and merchandise quality. CCR (Consumer Complaint Rate) & VOC (Voice of Customer) are key metrics for measuring consumer satisfaction and identifying emerging issues, helping us build a better e-commerce environment. Responsibilities Lead the CCR & VOC algorithm team, setting technical direction and OKRs. Optimize algorithms in the CCR domain and explore LLM-based solutions to improve accuracy and applicability. Enhance VOC algorithms using LLMs to improve risk discovery. Collaborate with product and operations teams to ensure CCR metrics' accuracy and stability, making them core metrics in e-commerce. Stay updated on industry technological trends and drive the adoption of new technologies in CCR & VOC domains. Qualifications Minimum qualifications Strong foundation in machine learning, understanding of cutting-edge AI tech, and familiarity with big data frameworks. Bachelor's degree or higher in Computer Science or related fields. Solid programming skills and a strong background in data structures and algorithms; expertise in 1-2 areas such as NLP, CV, or multimodal models. Excellent team spirit and communication skills, with the ability to collaboratively explore and implement new technologies. Preferred qualifications Management experience is a plus; e-commerce experience is preferred. Experience with practical implementation of LLMs; candidates with content safety and e-commerce background are preferred. TikTok is committed to creating an inclusive environment that values diverse skills, experiences, and perspectives. We aim to reflect the communities we serve and foster a space where everyone can thrive. J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/2/2025