Manager, Risk Analytics 2

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: This Risk Manager Analytics sits in the PayPal Global Merchant Support Risk team and will lead a team of Risk Portfolio Managers and Junior Risk Analysts who are dedicated to driving a world class service for our customers and merchants. Some key competencies will be motivating, building, coaching and developing the team to become highly effective and responsive to the needs of our merchants. Job Description: Your way to impact The Risk Manager Analytics is responsible for establishing a people-focused culture where empowerment is encouraged, diversity and inclusion is essential, and engagement is high and will serve as role model of strong values and ethics. Must be agile to the changing needs of our customers and drives needs-based initiatives through effective communication, coaching, and best practice sharing. In your day-to-day role, your responsibilities include: Sets clear goals & measurements, drives team results to achieve organisation goals Coaches & develops the team into a highly responsive team that meets & exceeds the required published performance standards Utilizes behavioural based coaching model when coaching the team enabling them to self-assess the methods to be successful in achieving goals. Develop and drive analytical based decision making in the team. Proactively leads & facilitates constructive two-way dialogue with other functions to drive operational excellence Utilizes a diverse range of development, to grow Team members Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate being coached Utilizes Performance Development Planning process to enable the team to create & follow up on plans for career development Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes Monitor account activity through PayPal systems and flags based on possible fraudulent activity. Liaise with Account Managers who manage the accounts assigned to you and participate in communication with the Merchants where required. Present, participate, and contribute to on-site meetings and demonstrations for all assigned merchants. Work on projects as assigned. These will often be related to process improvement and enhanced support of the broader risk management function in PayPal. What do you need to bring: Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership Track record of creating inclusive, high performing teams Excellent organizational, communication, & interpersonal skills Ability to influence & drive positive changes in performance utilizing data & reports Ability to recognize the need for & lead through change management initiates while maintaining & driving teammate engagement Proven ability to overcome resistance & drive to meet & exceed on customer experience goals & business goals Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals Ability to define & utilize quantitative & qualitative management information reports to increase overall performance scores & drive for positive results Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems 5 years of experience in people management 3 years Credit, Risk, Fraud Management at a financial institution would be a distinct advantage Additional Job Description: Subsidiary: PayPal Travel Percent: 0 For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com . Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com . Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/2/2025