AI Tech Support

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. • A PROUD HISTORY OF OVER 75 YEARS • FY22 REVENUE 10.4 BN USD • WE ARE PRESENT IN 66 COUNTRIES • OVER 1,400 ACTIVE GLOBAL CLIENTS AI Customer Support-Technical Specialist Skills/experience required: 8 to 10 yoe in similar role: Technical Support & customer management and service. Required skills: Demonstrated ability to create engaging marketing content and strategies. Knowledge/experience with Gen AI tools, Microsoft 365 Copilot, Teams, and SharePoint. Proven track record of effectively communicating technical information to non-technical audiences. Conversational Fluent English Technical and Marketing Skills: Experience in both IT and marketing or advertisement roles. Ability to navigate between technical and marketing responsibilities seamlessly. Technical Understanding: Proficiency in understanding complex technologies and translating them into non-technical language. User Engagement: Ability to create compelling marketing strategies and content to engage users. Business Analyst Skills: Understanding of user needs and translating them into practical solutions from the company's application portfolio. Communication Skills: Effective communication in English, with the ability to present and engage with users clearly and concisely. Dynamic Learning and Adaptability: Willingness to learn new skills quickly and adapt to rapidly changing team needs. The Role: Will be responsible for bridging the gap between technical and non-IT users, ensuring that technical information is effectively communicated to non-technical users. This role requires a unique blend of technical expertise and client service skills to create awareness and engagement for client's products. Hybrid 3 days per week in our office in Mexico City (Alcaldia Benito Juarez) some days in Polanco. Share your updated resume in English this via Wipro offers: Benefits above law, full payroll, constant training, and growth opportunity. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Location: Ciudad de México, MX

Posted Date: 5/2/2025