Atcon Global - System Analyst (PPM)

This role in the PMO organization is supporting the PPM (Project and Portfolio Management) tool and processes in Patient Supply and QA with as main purpose to build & maintain visibility on the Patient Supply & QA projects and programs, their activities, major deliverables, timings, resources and budget on the mid- and long-term. The role will need strong relationships with Integrate IT & R&D teams, as well as with Finance and HR. Responsibilities Provide support to the user community Handle and resolve incoming incidents and workorders Provide and manage user access Ensure user support documentation is available and up-to-date Act as Business System Owner for the Patient Supply Community Maintain the PPM tool set Gather, propose and describe business requirements for identified improvements Write & review user requirements Align on the development priorities with the IT & R&D partners Perform system testing on developed changes Provide and manage user access - Participate to the development of new user-oriented functionalities and solutions Participate as team member in Business projects having an impact on Integrate PPM Tool Support any support and training related initiatives, like (non-exhaustive list) AI-based user support bot Support-related KPIs & insights Knowledge base and training documentation Training and information sessions Experience Min 2 years of professional experience Experience in managing data and working with databases Experience or education/certification in project management is a major asset Experience as a trainer is an asset Analytical & Critical mindset Data driven Excellent written and spoken English and French Ability to work in cross-functional teams, including remotely

Location: brussel, BE

Posted Date: 5/2/2025