Technical Support Engineer

Technical Support Engineer Edinburgh (onsite) Bright Purple is working with a truly exciting and ambitious scale-up based in Edinburgh, with bold plans to scale their offering which youll play a big part in. They are building huge momentum and need talented people to help them expand. This company needs someone with a positive can-do attitudes to mirror their own ways. They are looking for an experienced Technical Support Engineer who can deal with a range of issues as they grow. Whats in it for you: Salary of £30,000 - £35,000 depending on experience 33 days of annual leave Additional performance-based incentives Modern offices and top of the range equipment What Youll Do: As a Technical Support Engineer, youll be at the heart of the company. You will collaborate with internal teams, third-party IT providers, and partners to ensure seamless onboarding, resolve technical challenges, and optimise overall customer experiences. Your expertise will play a key role in managing and improving processes. Customer Support & Product Adoption Provide second-line technical support, assist with onboarding, and ensure timely issue resolution. Customer Success & Engagement Identify customer needs, track satisfaction trends, and contribute to self-service improvements. Proactive Customer Assistance Build strong relationships, monitor account health, and advocate for customer needs. Process Improvement & Onboarding Enhance support workflows, contribute to automation, and assist with new customer onboarding. What Youll Bring to the Role: Experience 12 years in technical support/customer success, ideally in a SaaS environment. Technical Skills Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge. Customer-Centric Skills Strong communication and problem-solving abilities to support both technical and non-technical users. Compliance & Security Awareness Understanding of GDPR and data security best practices. Ifyou are a driven and ambitious Technical Support guru looking for a new challenge, this could be the perfect role for you. Apply today with your CV and we will be in touch. Please note this role is fully onsite in Edinburgh , so we can only consider local candidates who can commit to being onsite. Salary is budgeted at £30,000 - £35,000 depending on experience. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry. ADZN1_UKTJ

Location: Edinburgh, GB

Posted Date: 5/1/2025