1st Line Support

1st Line Support Engineer – London - £30K Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team. You'll be part of a close-knit team of engineers, working in a collaborative, casual environment where teamwork is key. There’s a strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills. Role & Responsibilities: Provide 1st line IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.). Manage support tickets via phone, email, and remote monitoring tools. Diagnose and resolve hardware, software, and network issues. Set up and configure new devices, accounts, and applications. Monitor systems, perform installations, updates, and basic maintenance. Troubleshoot VoIP systems (training on 3CX can be provided). Escalate complex issues to 2nd/3rd line teams. Communicate clearly and effectively with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft 365, Windows OS, Active Directory, and networking basics. Familiarity with ticketing systems and remote support tools. Strong customer service and communication skills. Enthusiastic, proactive, and keen to learn and grow. Relevant certifications (e.g., CompTIA A, Microsoft, ITIL Foundation) are beneficial. What’s in it for you? £28,000 - £30,000 salary, depending on experience. Professional training and certification support. Exposure to diverse clients and technologies. Opportunities to progress into 2nd Line Support and beyond. Supportive and collaborative team environment. Benefits including company events, retail discounts, cycle to work scheme, and pension plan. London: 5 X per week If you’re passionate about IT support and eager to grow within a thriving MSP environment, we’d love to hear from you. Apply now to take the next step in your IT career!

Location: UK, GB

Posted Date: 5/1/2025