Quality Administrator

Position: Quality Administrator Short description: Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customer satisfaction. Main information Location : Łódź Type of contract: contract of employment (replacement employment contract – up to the end of 2025), part-time Working mode: hybrid Your responsibilities As a Quality Administrator, you will play an important role in ensuring the quality and effectiveness of our operations. Your tasks will include performing regular quality control and quality-based coaching with agents or service providers’ quality responsible, helping them maintain high standards of performance. You will work closely with your colleagues to share insights with service provider representatives, aiming to improve overall service quality. Monitoring critical tasks and newly implemented processes will also be part of your role, as you provide necessary feedback on these processes based on the company's needs. You will be responsible for distributing regular reports, automating this process whenever possible to enhance efficiency. You will significantly contribute to our commitment to quality and customer satisfaction, collaborating with various teams to drive continuous improvement. CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland. Our requirements Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". You have successfully completed a bachelor's or graduate degree with a business or communication orientation. You are experienced in quality assurance methods and tools as well as customer care processes. You understand relevant quality KPI and interdependencies. You have a minimum B2-level English proficiency and a good Office 365 knowledge. Knowledge of other preferred languages, such as Dutch, is an advantage. You should have a keen customer focus, ensuring that all actions and decisions prioritise the needs and experiences of our customers. You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. Strong communication and collaboration skills are crucial, as you will be working closely with various teams and stakeholders. In general, you are very quick in understanding processes and quality framework What we offer Work in an international company. Stable employment under an employment contract. Co-financing for meals at the office. Private medical care package. Sports card at an attractive price. Life insurance on preferential conditions. Other social benefits. Seniority awards.

Location: Łódź, PL

Posted Date: 5/1/2025