IT Service Desk Analyst

Service Desk Analyst (Mexico) | Elevate Your IT Career! Are you passionate about IT support and troubleshooting? Do you thrive in fast-paced environments and love solving technical challenges? If so, we want YOU on our global IT team! What You’ll Do: Support & Troubleshoot – Provide top-tier hardware and software support to end users. Manage IT Accounts – Administer Active Directory, ERP accounts, and onboarding/offboarding processes. Automation & Innovation – Enhance IT processes with automation and efficiency improvements. Global Collaboration – Work closely with international IT teams to resolve issues. Maintain IT Assets – Ensure accurate tracking of system and software inventory. Drive Customer Satisfaction – Deliver high-quality support while meeting SLAs. What You Bring: ✅ 5 years in a global service desk or 2 years in Level 2 technical support. ✅ Experience with helpdesk ticketing systems, Office 365, and SharePoint . ✅ Strong troubleshooting & problem-solving skills (PowerShell, advanced rights, networking). ✅ ITIL knowledge and experience handling Incident/Change/Problem Management. ✅ Bilingual (English & Spanish) preferred – Strong verbal & written communication skills. ✅ Ability to work independently while managing multiple priorities. Why Join Us? Be part of a global IT team supporting worldwide operations. Drive innovation and automation in IT processes. Enjoy career growth in a dynamic tech-driven environment. Ready to make an impact? Apply now and be a key player in our IT success!

Location: San Luis Potosí, MX

Posted Date: 5/1/2025