Director de hotel

Responsibilities Oversee and direct all aspects of luxury hotel operations, ensuring a world-class guest experience and seamless service delivery. Lead cross-functional teams including front office, housekeeping, food & beverage, spa, engineering, and guest relations with a focus on excellence. Implement brand standards and service protocols tailored to the luxury segment, consistently exceeding guest expectations. Develop and execute strategic business plans to drive revenue growth, increase occupancy, and optimize operational performance. Cultivate a high-performance leadership culture through mentorship, training, and talent development. Manage budgets, financial reporting, P&L oversight, and cost control strategies to achieve profitability targets. Ensure compliance with international hospitality standards, safety regulations, and local labor laws. Maintain strong relationships with international guests, VIP clients, luxury travel partners, and high-end vendors. Act as the face of the property, embodying the values of the brand and enhancing the hotel's global reputation. Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or related field. Minimum of 4 years of senior hotel management experience in the international luxury hospitality sector. Proven track record leading five-star hotel or resort operations with global exposure. Deep understanding of luxury guest service standards, cultural sensitivity, and international clientele expectations. Exceptional leadership and communication skills, with a hands-on and strategic mindset. Strong financial acumen, including experience with budgeting, forecasting, and KPI management. Proficiency in leading hotel systems (PMS, POS, CRM); experience with Opera, Mews, or similar platforms is a plus. Fluent in English; additional languages such as Spanish, French, or Mandarin are a plus.

Location: Los Cabos, MX

Posted Date: 5/1/2025