Principal Service Delivery Manager (SAP)

About Motivus At Motivus, we believe in unlocking human potential through innovative, cutting-edge solutions. With over 1,600 team members across 5 countries, we provide a full spectrum of software and digital services. Our teams are dedicated to driving sustainability, pushing the boundaries of technology, and building the next generation of world-class digital solutions that empower our clients and make a lasting impact. As part of our team, you’ll work alongside forward-thinking professionals committed to creating groundbreaking solutions that shape the future of the industry. Position Overview We are seeking a Principal Service Delivery Manager SAP with over 10 years of experience managing SAP projects and services. This leadership role ensures the effective delivery of contractual obligations, promotes continual service improvement, and strengthens client relationships at a strategic level. The ideal candidate will demonstrate proven leadership of geographically distributed teams, deep SAP expertise, and strong communication and financial management skills. Key Responsibilities Team Leadership: Coordinate and lead large, geographically diverse service delivery teams across multiple regions and SAP modules. Service Oversight: Prioritize tasks, assign work items, and resolve bottlenecks to ensure timely and quality service delivery. Client Relationship Management: Act as a trusted partner to client executives (Director, Sr Director, CIO level), maintaining strong relationships and authoring Statements of Work (SOWs). SLAs & KPIs: Develop, track, and report all contractual SLAs and KPIs. Identify opportunities for improvement and observability. Go to Green (GtG) Plans: Design and execute action plans to resolve service issues and bring performance back in line with expectations. Continuous Improvement: Enhance team capabilities, documentation, and service metrics to ensure ongoing improvement. Personnel Assessment: Evaluate team members, identify training needs, and provide performance recognition. Qualifications 10 years of experience in SAP project and service delivery management. Strong experience managing services across SAP SD, FI, MM. Knowledge of DSD is a plus. Experience leading large, distributed teams. Expertise in service delivery reporting, performance tracking (SLAs/KPIs), and Go to Green planning. Skilled in client engagement and financial optimization. Proficiency in ServiceNow, reporting dashboards, and executive-level presentations. Strong analytical, communication, and organizational skills. Language Requirements Spanish: Advanced (native or fluent) English: Advanced Portuguese: Optional, but desirable Why Join Us? Grow Your Career: At Motivus, you will have the opportunity to expand your skills and take on leadership roles in diverse projects. Work on Emerging Tech: Be at the forefront of innovation by working with cutting-edge technologies and methodologies. Collaborative Environment: Work with talented teams that value your ideas and contributions. Learning and Development: We offer a range of L&D programs to help you advance your career. Client-Centric Approach: Contribute to solutions that create lasting value for global Fortune 500 clients. Our Values Culture of Innovation: We pursue innovation relentlessly, encouraging our teams to explore new ideas and technologies. Responsibility: We give back to the communities that support us and our clients. Learning & Development: Our employees lead, learn, and grow, supporting themselves and our clients.

Location: México, MX

Posted Date: 5/1/2025