Technical Support Specialist

Responsibilities: Primary responsibility is to support any issues/queries raised by customer for the Test Lab Product installed at customer location It is L1/L2 IT support role, where the resource will check if have enough information if not will connect with customer and get the details, will Run analysis and troubleshoot to resolve. If required and possible, customer may arrange remote access. If no resolution, should escalate to L3 support. Full training will be provided on product Requirements: Product application support experience Excelling analytical & problem-solving skills Customer facing experience with strong communication skills Ability to work independently, ability to multi-task Technical experience ideally in ATM & card payment domain Technical background in computer engineering/science (nice to have but not a must) Skills in MS Windows, Virtualisation (VMware, Azure), XFS, EMV, JavaScript Employment type: Full-time Join Us: Be part of a team that’s shaping the future of product experiences. Apply now and bring your ideas to life! Equal Opportunity Statement: NIR-YU is an equal opportunity employer. We value a diverse and inclusive workplace and do not discriminate based on legally protected characteristics or backgrounds.

Location: México, MX

Posted Date: 5/1/2025