SALES AND CUSTOMER SERVICE COORDINATOR

We are looking for a Sales/Customer Service Coordinator for Zinc Nacional company. In charge of coordinating the receipt of customer POs, providing direct support to accounts, validating the entered information, reviewing customer forecasts in relation to the plant’s production plans, monitoring customer open orders on an ongoing basis, conducting daily inventory checks of finished products, and coordinating with the department to request raw material purchases. About us We are a Mexican, private and diversified Group mainly engaged in the production and commercialization of construction, construction materials, as well as zinc derivatives and recycled paper. We have 14 successful companies in the National and International market. In Grupo PROMAX, we not only take care of our people but also their families and our environment. Qualifications Bachelor´s degree in International Relations, Industrial Engineer, Marketing or related field. 3–5 years of experience in a sales support or Customer Service role. Fluent English (verbal and written) Exceptional attention to detail and organizational skills Strong problem-solving and troubleshooting abilities Excellent interpersonal and communication skills with a customer service mindset Job Location: Centro de Monterrey Full time: Monday to Friday from 8:00am to 6:30pm (Hybrid Schedule) Key Responsibilities Customer Service Tracking and Scheduling Shipments Management of consignment warehouse in Europe Management of inventory Shipmennt of samples. 1. Receiving customer orders and entering them into the SAP system. 2. Coordinate orders to maintain good control over production flows, ensuring customer needs. 3. Supervise a healthy portfolio with credit and collections, and with clients to ensure shipment. Support the accounts receivable area in managing overdue portfolios and process the necessary credit according to the client's purchasing level. 4. Provide attention and follow-up on complaints to maintain good customer service. Maintain communication with clients regarding their complaints until they are closed. 5. Ensure the correct preparation of crossing documents (customs) to avoid setbacks in the shipment and shipment of products. 6. When the sale of any of our products requires it, process environmental permits to comply with the regulations required in the different regions, countries, states, or provinces where we do business. 7. Send regular updates to our clients on the status of their orders. 8. Properly manage the capacity assigned to each segment, region, or client to avoid order saturation. 9. Act as the primary point of communication with clients under their supervision to establish volume commitments and delivery dates. 10. Request and send samples to clients upon request and when the sales manager agrees. 11. Comply with the IMS requirements applicable to their work area. 12. Comply with the CTPAT requirements applicable to their work area. 13. Comply with the SSA (GMP) requirements applicable to their work area. 14. Comply with the requirements of Chemical Substances Management that apply to your work area. Skills Supply Chain Management Commercial Negotiations Team Work Leadership We offer Competitive salary Benefits above those of the law 100% nominal scheme Employment stability Growth and development opportunities Flex Time PAE Program for you and your family members. Good working environment

Location: Nuevo León, MX

Posted Date: 5/1/2025