Customer Support Specialist

Social network you want to login/join with: col-narrow-left Client: Skynflow Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 2900873641031892992337116 Job Views: 2 Posted: 27.04.2025 Expiry Date: 11.06.2025 col-wide Job Description: Skynflow is a fast-growing DTC company that has reached crazy results in revenue in just its first 4 months of operations. We’re now aiming for €2M in 2025 and €10M in 2026. To achieve these ambitious goals, we’re looking for a Customer Support Specialist to help us deliver outstanding customer experience across email and Whatsapp live chat. Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit. ABOUT SKYNFLOW Skynflow is a fast-scaling eCommerce skincare brand for the European market. Founded in 2024, we’re built on the belief that skincare should be simple, effective, and trustworthy. Our mission: To cut through the noise and deliver skincare that simply works. No fluff, no hype. Our vision: In 2 years – Become an 8-figure skincare brand In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue ABOUT THE ROLE We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you’ll be the go-to expert for handling email and whatsapp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact our customer satisfaction and brand reputation. If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board IMPORTANT : Must be registered as a freelancer/self-employed (with a valid VAT number) QUALIFICATIONS Native or fluent Italian (main language), strong English required; French/Spanish basics are a plus 1 year of experience in customer support (ideally with international shipping background) Hands-on knowledge of Shopify Tech-Savvy & Organized – Strong proficiency in ChatGPT, Google Sheets, Docs, and Drive. Strong problem-solving and sales mindset Able to work remotely with high autonomy Full-Time Availability – Ready to commit and grow with us. Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting. RESPONSIBILITIES Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to staying in the conversation until the customer feels fully supported — or has made a purchase Resolving Customer Issues – Handle complaints, duplicated orders, address corrections, process returns/refunds, recover abandoned carts via WhatsApp and troubleshoot order-related problems with a solution-oriented approach. Processing Orders & Tracking Shipments – Assist customers with order status, modifications, and delivery updates. Maintaining Product Knowledge – Stay up to date on our products and policies to provide accurate information and recommendations. Utilizing Support Tools – Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions. Documenting & Organizing Customer Data – Use Google Sheets, Docs, and Drive to track inquiries and maintain accurate records. Collaborating with Teams – Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns. Ensuring a Positive Customer Experience – Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service. Meeting Performance Metrics – Maintain response time, resolution rate, and customer satisfaction targets. WHY JOIN US? Growth: From €0 to €500,000 in 4 months, we’re just getting started. Our goal? $10M/year in the next two years. Dynamic Culture: Challenge and support each other to grow professionally and personally. Perks: Bonuses and professional material like courses about your position (coming soon) Healthy Competition: A performance-driven environment that rewards effort and improvement J-18808-Ljbffr

Location: reggio-emilia, IT

Posted Date: 5/1/2025