Utilities OFS Analyst/Consultant - Oracle CRM

Domain : Strategy & Consulting Position : Utility OFS/IFS -Oracle field service. Experience : 3 to 10yrs Location : Gurugram, Bangalore, Pune, Mumbai and Hyderabad. Your Team : As a leading global professional services company, you are invited to join a vibrant team and explore a diverse range of opportunities in strategy, consulting, digital, technology, and operations. You will be a part of a collaborative environment that combines unmatched experience and specialized skills across 40 industries. This leading enterprise, at the intersection of business and technology, is dedicated to helping clients enhance performance and create sustainable value for stakeholders. Your Job : - To work with leading Utilities clients to develop and execute global strategies, manage complex CRM programs and integrate customer solutions to meet changing business challenges and regulations - Utilize Utilities retail and customer service process understanding and experience in customer solutions (CRM) to design, implement and deliver enhanced capabilities for Utilities Clients - Lead and support large CRM implementation programs in functional capacity, leveraging Utilities domain knowledge and CRM product experience. - Work with Client SMEs to define business requirement, design future process & functional solution and drive client workshops. Lead Team of junior Consultants / Analyst on the project. Engage in producing high caliber reports, PoVs, developing market relevant assets and accelerators. Your Capabilities : - Experience of 3 years in either Oracle Field Service (OFS) or 5 years in other leading Field Service Management (FSM) packages like Salesforce Field Service, ClickSoftware, IFS Clevest, etc., with experience in end-to-end implementations. - Proven track record with lead roles in FSM implementation engagements (At least 1 full-cycle implementation). - Strong Oracle Utilities consulting experience to drive solution of the project and bring strong customer engagement expertise to the table. - Should possess hands-on OFS/FSM functional expertise on multiple areas of electric, gas or water utility in Scheduling and Dispatch, Rostering, Crew Management, Field Data Capture, Geographical Information System (GIS) Integration, Routing, Timesheets, etc - Integration with Work Management / WACS, Human Capital Management (HCM), CC&B/C2M/CCS and GIS applications (Advantage / Good to Have). - Should be able to understand business requirements, provide solution on different business processes, recommend innovative future solutions which will provide business benefits by increasing the efficiency and reducing the cost. - Candidate should have excellent written and verbal communication skills ability to lead workshops, demos and ability to not only document business process but also should be able to recommend new methods and automation opportunities for efficient business operation. - Should understand fundamentals of the Oracle Utilities Application Framework (OUAF) to guide the overall solution development. - In-depth Knowledge of OUAF, Database structure and technical knowledge is a plus. - Any project management certification (PMP/PMI/Scrum/SAFe) would be an advantage. - Oracle Utilities Certifications in Oracle Utilities product suite would be an : - Bachelor's in computer science / MBA. Skills : - Oracle Field Service (OFS), Field Service Management Oracle Utilities. (ref:hirist.tech)

Location: in, IN

Posted Date: 5/1/2025