Subject Matter Expert - Applications Support

About the Role : Candidate would be working in collaboration with SMEs, Business stakeholders to understand the existing system, client deliverables, meeting SLA's and gaining product knowledge and workflows. Being in financial domain, the Application support, professional need to monitor the performance of applications hosted on multiple servers. They need to configure, manage, and implement any recent changes in the existing application. Analyzing system logs and identifying potential issues with the Application. Essential Job Responsibilities : Monitor and troubleshoot : - Monitor and troubleshoot in house banking applications. - Banking application /Upgrade activity, DB Migration support etc. - Must have experience in L1/L2 Support - Diagnosis, investigation, resolution, coordination with business, Application owners, Infrastructure support. - Work on server health check-up and constant remediation to keep memory health in check through SPLUNK and Dynatrace - Validate morning processing and alert generation process are complete for all the Clients. - New Client onboarding production & contingency servers that includes setting up file system and database for Brookfield, Premier, Precision and Signature cores. - Determines how to best implement the requested changes / customization. This includes working with Development staff, Product Managers, QA staff and / or other Business Analysts. - Incidents Handling within SLA defined - Change management for various implementations and deployments. - Audit Management - RFI and RFD. - RITM - EPM File Transmissions/MOVEit; Provisioning Support Request, login into Dev environment etc. Required Qualifications : - Education : Bachelor's degree in computer science or equivalent - Experience with exposure to Windows and Web applications (Banking domain will be preferable) - Must have knowledge of Windows Server deployments and upgrades. - Working knowledge of Failover Cluster manager and MS SQL queries. - Must have familiarity with Batch/Transaction Processing, process validation techniques, SSL and other hosting environments. - Must have experience with ServiceNow tool. - Experience with Moogsoft, Splunk & Dynatrace tools - Must possess excellent verbal and written communication skills since this position requires extensive communication between technical and non-technical audiences. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 5/1/2025