Program Manager

Responsibilities : - Custodian of Time, Cost, and Quality: Ensure that all projects are delivered on time, within scope, and budget. - Monitor and manage the project's progress, proactively addressing potential delays or cost overruns, and ensuring adherence to quality standards. - Instrumental in resource allocation, working closely with team leads and stakeholders to ensure that the right resources are assigned to the right tasks at the right time. Optimize resource utilization to ensure that project goals are met efficiently. - Coordinate and guide multiple teams, including engineering, UI/UX/ Overall CX, product management, data science, and business stakeholders, ensuring clear communication and alignment toward project goals. - Ensure all teams are aligned to business objectives and project deliverables, maintaining focus on timelines, scope, and quality. Act as the central point of contact for teams to resolve conflicts and guide them toward consensus. - Lead daily stand-up meetings to maintain momentum, track progress, identify bottlenecks, and ensure all team members are on the same page. - Work closely with the team to gather detailed business and technical requirements, translating them into actionable plans for development teams. - Lead projects using Agile methodologies and the SAFe (Scaled Agile Framework), ensuring teams follow best practices and adapt as needed to scale and execute large, multi-team projects effectively. - Partner with UI/UX and other CX teams to ensure user-centric designs are integrated into the development process, balancing technical requirements with customer experience goals. Work with data science teams to integrate machine learning models, analytics, and real-time data solutions into project deliverables. - Identify potential risks and challenges, proactively create mitigation plans to keep projects on track, and ensure timely delivery. Regularly update senior leadership, stakeholders, and clients, ensuring alignment and transparency throughout the project lifecycle. - Mentor junior program management staff, fostering a collaborative and high-performance team environment. - Provide guidance and support to ensure team members' growth. Conduct post-project reviews and retrospectives, capturing lessons learned, identifying areas for improvement, and incorporating those insights into future projects. - Demonstrate a strong understanding of cloud technologies, including cloud infrastructure, platforms, and services, to ensure the successful deployment and scaling of data-driven solutions. - Create and maintain weekly and monthly Management Information Systems (MIS) reports for senior leadership, tracking key project metrics, milestones, risks, and overall program health. Ensure that reports provide actionable insights and support informed Proven experience in program management, successfully overseeing complex projects from requirement gathering to delivery, particularly in near real-time systems (apps, website, cloud, web portals, etc. ) and Enterprise Systems (ERP, DMS, CRM, PDP, etc. - Custodian of time, cost, and quality, with a strong track record of delivering projects on time and within budget while ensuring high-quality standards. - Expertise in resource allocation, optimizing the use of people and resources across multiple teams to ensure project success. - Strong experience in cross-functional coordination, with the ability to align engineering, UI/UX/CX, data science, product, and business teams to deliver successful projects. - Expertise in leading projects using Agile methodologies and the SAFe (Scaled Agile Framework), managing multiple teams, and ensuring consistent project execution. - In-depth understanding of UI/UX and CX coordination, ensuring that user experience goals are met while balancing technical requirements. - Familiarity with data science methodologies, including machine learning and real-time data integration, and the ability to collaborate with technical teams to incorporate these elements into the project. - A solid understanding of cloud technologies, including cloud infrastructure, platforms (AWS, Azure, GCP), and services, to support and scale project solutions. - Experience in creating MIS reports and providing senior leadership with insightful weekly and monthly reports that track project progress, risks, and overall performance. - Excellent communication skills, both verbal and written, with experience managing and reporting to senior stakeholders. - Strong problem-solving skills, with the ability to identify and resolve issues and roadblocks quickly to keep projects on track. - Proven leadership skills, with experience managing cross-functional teams and driving collaboration across different disciplines. - Proficiency in project management tools (e.g, JIRA, Clickup, Confluence, MS Project). - Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field PMP, SAFe Program Consultant (SPC), or Scrum Master certifications are a plus (ref:hirist.tech)

Location: delhi, IN

Posted Date: 5/1/2025