Innova - Service Now Sr Developer

What you will be doing? You will work in the Service Now squad as Dev Engineer on Service Now. The squad is working in an agile way. Mission context Support and guide the team through the different processes. Monitoring of the instances. Execute maintenance/run tasks (small changes/ LCM / License mngt ) ITIL framework knowledge: Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up) Problem Management Asset Management Change Management Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board). Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks. Data analysis: understanding of report creation, dashboard management. Agile or Scrum methodologies. Implementation of processes in Service Now. Design and creation of feeding interfaces to integrate data to Service Now. Setup API integration between Service Now and Fortis local resources. Analysis and creation of automated exports from Service Now to feed Fortis internal customers' needs. Analysis and configuration of Email interfaces (inbound/outbound) in Service Now. Workflow design in Service Now. Migration of existing tools to Service Now. Technical profile requirements Service Now Certified (Admin Course) Certified Implementation Specialist or other related certification (nice to have) Cloud knowledge (nice to have) Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.

Location: brussel, BE

Posted Date: 5/1/2025