IT Support (Regional)

Requirements: Matric Certificate. National Diploma or Degree in Information Technology or equivalent Minimum of 3 years in a similar role Experience in a manufacturing / automotive environment would be beneficial Key Performance Areas: Users: Setup new users, diagnose and solve user problems Assist users in maximising our IT investment such as explaining Mimecast and email options to users Provide users security training and awareness in conjunction with system tools Ensure users log calls for support with the helpdesk and then provide accurate timeous support thereof Infrastructure: Desktop support LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers and communicate with head office WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file permissions and assisting users with drive mappings Anti-virus and Windows Updates – these are centrally controlled; however, this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously Ensure all site backups are successful. These are centrally managed but administered locally. Power/UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software. Administrative duties will change from time to time. Suppliers: Get quotes Follow procurement process and follow-up with suppliers for paperwork and equipment or services Assist suppliers where needed IT Team: Work as part of a team of IT support staff nationally Assist more junior staff in the region Continuous Improvement: Participate in Continuous Improvement drives Administration: Conduct general IT administration (Filing, records, etc.) Note: Please ensure that you attach a certified copy of your ID and Qualification to be considered for this position.

Location: Port Elizabeth, ZA

Posted Date: 4/29/2025