Branch Coordinator / Sales CRM Administrator

Qualifications Matric Requirements Proven experience in sales administration, office coordination, or similar roles. Strong knowledge of CRM systems and sales support functions. Proficiency in Microsoft Office Suite Experience in the modular building, construction, or mining industry would be advantageous. Own vehicle and valid drivers license. Duties Sales Support & Administration: Assist the branch manager with proposal preparation, quotations, and contract documentation. Maintain and update the CRM system, ensuring accurate and up-to-date client information. Track and manage rentals & sales orders, inquiries, and follow-ups to support the rentals & sales pipeline. Coordinate the processing of customer applications, contracts, and approvals. Handle incoming customer calls, emails, and requests, ensuring prompt and professional responses. Branch Coordination & Office Administration: Manage the day-to-day operations of the branch, including office supplies, equipment, and general upkeep. Act as the first point of contact for clients, suppliers, and service providers at the branch. Assist in coordinating branch meetings, events, and travel arrangements for the sales team. Ensure all sales documentation and reports are properly filed and organized. CRM & Data Management: Keep the CRM system updated with accurate sales data, client interactions, and activity logs on Syrinx. Logging of customer activity on Syrinx, including breakdown jobs. Generate weekly and monthly rentals & sales reports for management review. Support the branch manager with data analysis and insights from the CRM system to identify business opportunities. Updating and tracking progress of the rentals & sales quoting and pipeline. Customer Relationship & Service Support: Assist with customer account management, ensuring client details and agreements are up to date. Address customer queries, complaints, and service issues, escalating as needed. Work closely with the operations and finance teams to ensure seamless service delivery. Financial & Billing Support: Assist with invoice processing, purchase orders, and account reconciliation. Work with the finance team to follow up on customer payments and outstanding balances. Ensure that all financial documents and approvals comply with company policies

Location: Rustenburg, ZA

Posted Date: 4/29/2025