Dispute Analyst

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. The Dispute Analyst candidate must have: Qualifications · Strong computer skills required · Proficiency in MS Office · Experience in disputes or in the payments industry preferred(5 Years US Market exposure preferred) · Excellent communication skills · Detail-oriented and results-driven · Ability to analyze information, think through difficult problems, and make critical decisions based on limited information Responsibilities · Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc) · Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued. · Ensure accurate and appropriate responses to disputes during the lifecycle of dispute. · Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts · Monitor disputed transactions for possible fraudulent activity. · Serve clients by resolving product and service problems. · ACH and Other Transaction type and Dispute process awareness We offer: Direct and indefinite hiring, 100% payroll schema, all law benefits Benefits above law (Major and minor medical insurance, Life Insurance, saving funds, grocery coupons, 30 days Christmas bonus, 12 days vacations, dental and optical plan)

Location: Guadalajara, MX

Posted Date: 4/27/2025