ServiceNow IT Configuration Management Analyst

Are you an experienced, passionate pioneer in technology? A professional who wants to work in a collaborative environment? As an experienced IT Configuration Management Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Deloitte Americas Delivery Mexico leverages scale and talent to provide high quality, cost- effective service to our clients. ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX facilities are in Queretaro, Monterrey and Guadalajara, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society. Qualifications: 3 YOE required. Technical Competencies: General working knowledge of commonly utilized tools (e.g., Service Now, SharePoint, MS Project, MS Office products). Must be competent in the use ServiceNow and the CMDB, managing configuration item data, classes and attributes. Provide analysis integration with Change, Problem, Incident (CPI), normal CMDB data analysis, Foundation Data, Templates update, etc. Support changes that have missing CIs - escalation to Config Team (both Local and Global) to work to get CIs in CMDB (Service Owners and Global) Support the CMDB users and consumers. Help evaluate and improve the CMDB performance and maturity. Help conduct data gathering and analysis to ensure CMDB data quality strategy requirements as related to CMDB. Perform and support CMDB relates tasks in INC/CHG/Service Request (SR) such as update/decom/analysis as needed. Analyze, gather/consolidate, process emails, and follow ups to teams for their baseline as well as validation and update in CMDB for data accuracy and quality. Provide information to requested teams, assist in CMDB look up data, ad-hoc CMDB reports, dashboards, and data validation. Knowledgeable in MS Excel (Excel functions such as VLOOKUP, compare, etc.) Four-year degree required in related fields of study, or equivalent work experience. 2-5 years of direct or indirect exposure to Service Management Service Asset & Configuration, Release, Change, Incident and Problem Management. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. All qualified applicants will receive consideration for employment without regard to race, religion,creed, color, citizenship, immigration condition orstatus, national origin,age, sex, pregnancy, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status, opinions as interpreted by the labor authorities and/or courts, social- economic status and social condition as interpreted by the labor authorities and/or courts or any other legally protected basis, in accordance with applicable federal, state or local law. Employment Eligibility Before any practitioner begins working with Deloitte, the candidate should provide documentation validating their employment eligibility upon starting work. Accommodations We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team.

Location: México, MX

Posted Date: 4/26/2025