CMDB Developer

Responsibilities: • Hands on Expertise with Integrations • Hands on Expertise with Discovery • Represent a specific technical domain in the IT organization • Ensure the CI data is properly maintained and is available when and where it’s needed • Develop, document, and implement CI data governance processes and procedures for effectively managing CI data • Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt. • Develop and monitor CI data health reports / dashboards and resolve any issues • Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner • Proactively identify CI classes, attributes, and relationship types that are required • Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB • Ensure the CIs are created or updated using only approved processes and procedures • Develop, document, and implement CI data audits and address any issues that arise • Evaluate enhancement requests and identify appropriate solutions • Validate CMDB functionality as part of Client platform upgrades and deployments Qualifications: • Client experience with a focus on IT Service Management (ITSM) • Experience with the Client CMDB and how it supports other ITSM processes such as Incident, Change, and Asset Mgt. • Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed • Experience defining, documenting, and implementing CI Data audits • Experience managing CI data in a Client CMDB • Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity • Certified Client Admin (CSA)

Location: Jalisco, MX

Posted Date: 4/26/2025