Technical Support Engineer GWS

The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information in order to provide an outstanding solution for Google Workspace. Minimum requirements: 100% fluent in English (minimum C1) Windows system administration knowledge Basic understanding of web protocols (HTTP, DNS, SSL/TLS, etc) and networking standards Ability to read and understand packet and application layer captures Ability to research using internal knowledge bases and public facing documentation (official Google docs, StackOverflow, Google Groups) Basic coding abilities - Ability to read and understand the code and to write code samples to reproduce customer issues (ideally in Java or Python) – Understanding of DNS: Common record types, protocols used, recursive domain name resolution

Location: Jalisco, MX

Posted Date: 4/26/2025