Receptionist Concierge

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. Located at the heart of Los Cabos, Mexico . We approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Receptionist Concierge to join the One&Only Palmilla Family. We are looking for a talented and experienced Receptionist Concierge to lead our bar team and craft unique, high-quality cocktails that delight our guests. The ideal candidate will have a strong background in mixology, excellent leadership skills, and a passion for creating memorable drinking experiences. Key Duties and Responsibilities Ensuring to maintain a great presentation as per the grooming standards of One&Only Palmilla. To know very well the occupancy, check-ins, check-outs, groups in house, etc. Overall to have all information needed to cover the shift. Review the turn overs in Alice and follow up on any pending left by the previous shift. Maintain a great work environment with all guests and colleagues. To have knowledge of all room categories, packages (consortia values), promotions and rates. Answer the phone using the telephone etiquette of One&Only Palmilla. Manage the shipping services in responsible way, according to standard. Assist our guests with billing questions and follow up any clarification required. . Coordinate transportations to the airport and city tours. Professionally manage guests complaints and follow ups. Knowledge of PMS Opera system and how to create new reservations, modifications and cancellations. Posting Masters Audits. Updating arrivals and departure list for the daily operation. Apply the JOY pillars at all times in any situation during the shift. Attend with punctuality to any training where your presence is required. Suitable candidate will be reporting directly to the Receptionist Concierge. At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Location: México, MX

Posted Date: 4/26/2025