Support Specialist Level 2 (Microsoft 365)

The Digital Workplace - Support Specialist will provide remote and office IT support for Syntax employees in these areas: Hybrid PC Mac environment for 3000 employees worldwide Microsoft Office 365 Syntax Corporate applications Employee IT onboarding Office meeting rooms and Videoconferencing support Office networking LAN/WLAN/VPN – Cabling/Office Racks - Telephony Working in day-to-day operation and in projects. Mostly remote work but some office work is also required. Only casual traveling Would be part of the Global IT – Digital Workplace Team, working with colleagues split over America, Europe Africa and Asia. Our main goal is providing the best DEX (Digital Employee Experience) for Syntax employees. Competencies At least 2 years or experience in 4 or more of these areas: High expertise providing support for Windows PCs and/or Mac and mobile devices High expertise level in Employee IT onboarding Managing IT procurement (PC/Mac Hardware, Smartphones, mobile telephony) and IT inventory / IT Asset management Basic to medium Active Directory / Azure AD Basic to medium Microsoft Office 365 support Basic to medium expertise with Microsoft Intune and desirable other MDMs (Kandji / Jamf) Support on Windows PC imaging an application packaging and distribution. Migrations and roll-out of new PC images Basic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling, meeting rooms and videoconferencing Basic office telephony (fixed and mobile) support Team player able to work remotely in a global distributed and multi-cultural team in different time-zones. “Can-do-it” attitude Kindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train to less technical people. Good work organization skills. Able to manage daily work with ServiceNow (Incidents, Requests, CMDB, setup reporting) Role & Responsibilities Work in day-to-day operations including incident/problem and change management related to workplace services. Providing L2 support. L1 support is provided by the Syntax Servicedesk and L3 by Senior Microsoft / Workplace administrators Work in integration projects, migrating / consolidating infrastructure, new roll-outs or migrations As providing 24x7 some shift on – call availability will be required for priority one incidents escalation Create documentation for end-users and technical documentation for other team members PC/Mac/Peripherals Asset management, including hardware break-fix support VIP Support for mangers and IT support for office meetings / events Education & Languages Good English written and spoken level is required as working in an international team. Documentation and meetings are done in English. Desirable Microsoft Certifications Desirable ITIL and other IT Industry certifications

Location: Puebla, MX

Posted Date: 4/26/2025