Service Desk Manager

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. HCL is looking for you Service Desk Manager Job Description : Manage the Global Service desk operations ( manage around 150 SD associates globally , ensure all agreed SLA’s are met for Service desk, all deliverables requested by customer / HCL are delivered on time, has good PPT skills, excel skills, Customer handling skills). Experience required: 6 Years of Experience as Global Service Desk Manager Advance English Level Working Model: Office from day 1 Will they be on call? If YES, specify if weekends and/or the on-call shift: to be available in case of emergencies and in case of P1 issues Location : Zapopan, Jalisco. Near Andares. What we offer: • Life insurance • Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable). • Minor Medical Expense Insurance. • Savings Found • Pantry vouchers (10% of your salary additional to) • 30 days Christmas bonus • 12 days of vacation in the first year, increasing by 2 as dictated by law

Location: Guadalajara, MX

Posted Date: 4/26/2025