Helpdesk L1

Be a part of Stefanini At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future. Apply Junior Help Desk L1 Requirements: 6 months as Customer Service or Tech Support Advanced conversational and written English (support will be provided via phone, chat, and ticket documentation). Basic Knowledge of hardware and software. Familiarity with ticket management tools (incidents and requests). Good spelling and grammar. Quick learner with the ability to follow processes. Rotational schedule covering morning, afternoon, and night shifts English advanced (must) Essential Duties and Responsibilities: Provide first-level technical support to end users via phone, email, or in person. Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. Install, configure, and maintain software applications and operating systems. Assist with user account management, including password resets and access permissions. Collaborate with other IT teams to escalate and resolve complex technical issues. Document all incidents and resolutions in the help desk ticketing system. Deliver excellent customer service and ensure high levels of customer satisfaction. What’s in for you? Hybrid Job (Polanco, CDMX) Law Benefits PTU Company Equipment Attendance Bonus Punctual Bonus Grocery Vauchers Restaurant Vauchers, Personnel Days Multicultural experience Path Career Mentoring/Learning Platforms Discounts on appliance Discounts at universities, language schools, gyms

Location: México, MX

Posted Date: 4/26/2025