.NET AMS Support

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide Level 2 and 3 functional support for applications built on .NET and Azure APIs. • Diagnose and resolve complex issues related to application functionality, integrations, and database performance. • Monitor, troubleshoot, and optimize Azure services, APIs, and cloud-based infrastructure. • Analyze logs, debug code (when necessary), and resolve incidents efficiently within established SLAs. • Collaborate with different infra teams to identify and implement system improvements. • Manage support tickets in ITSM tools (ServiceNow, JIRA, etc.), ensuring timely resolution. • Perform root cause analysis (RCA) and recommend preventive solutions. • Support deployments, patches, and configuration changes in production and staging environments. • Create and maintain technical documentation, troubleshooting guides, and knowledge base articles. Skillset: • Proven experience in L2/L3 support for .NET applications, Azure APIs, and SQL databases. • Strong understanding of .NET Framework, .NET Core, and C#. • Experience with Azure services such as API Management, App Services, Functions, and Logic Apps. • Proficiency in SQL Server, including writing queries, stored procedures, performance tuning, and troubleshooting database issues. • Experience working with RESTful APIs and debugging API-related issues. • Strong problem-solving skills and ability to analyze logs and system behaviors. • Experience with ticketing systems (ServiceNow, JIRA, etc.) and ITIL best practices. • Excellent communication skills for interacting with internal teams and end-users. • Advanced English (written and spoken) We offer: Life insurance. Major Medical Expenses Insurance Minor Medical Expense Insurance. Savings Fund Food vouchers 30 days’ Xmas bonus 12 days of vacation in the first year

Location: Monterrey, MX

Posted Date: 4/26/2025