Client Success Manager (CSM)

Project Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how. Client Success Managers (CSMs) deliver revenue growth in one or more client accounts. They are the key representative of the Consulting & Engineering Services (CES) organization for their clients and coordinate all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals. Responsibilities: • Manage the day-to-day delivery of assigned client accounts. • Collaborate with Account Delivery Associates to ensure smooth account operations. • Develop and maintain client relationships to understand their needs. • Assist in budget management and cost control for the accounts. • Work with senior leadership to define and track key performance metrics. • Stay informed about industry trends and their impact on account strategies. • Address and resolve account-related issues and escalate when necessary. • Provide regular updates on account performance. Mandatory Skills Description: • Bachelor's degree in a relevant field or equivalent combination of education and experience. • Typically, 7 years of relevant work experience in industry, with a minimum of 3 years in a similar role. • Proven experience in account delivery and leadership roles. • Proficiencies in strategic planning, client relationship management, and team leadership. • Continuous learner that stays abreast with industry knowledge and technology. Nice-to-Have Skills Description: • An advanced degree in a relevant field is a plus. • Relevant certifications such as PMP (Project Management Professional) is a plus. Languages: English: B2 Upper Intermediate

Location: Ciudad de México, MX

Posted Date: 4/26/2025