Enterprise Telephony and Traders

The Enterprise Telephony and Traders is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Qualifications: 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement Possesses intermediate knowledge of the technology infrastructure supported by the Voice Operations. Possesses the necessary technical skills and managerial acumen required to drive critical issues to resolution through direct engagement and collaboration with partner organizations across Banamex. Effective prioritization skills and high energy. Ability to work in a fast-paced operations environment. Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload. Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence. High sense of urgency and commitment to exceeding customer expectations. Strong personal work ethic that inspires excellence and enthusiasm amongst peer group. Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result. Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7 operations center environment. Ability and willingness to operate within tightly controlled operational procedures. Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base. Strong analytical, organizational, written and interpersonal skills. Conversational English Education: Bachelor’s/University degree or equivalent experience

Location: Ciudad de México, MX

Posted Date: 4/26/2025