Service Desk Agent

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best-in-class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others. We are looking for: Service Desk Agent RESPONSIBILITIES: Respond to incoming service desk tickets, calls, emails, and other communication channels promptly and professionally. Diagnose and resolve hardware, software, network, and other technical issues faced by end-users, either remotely or on-site when necessary. Escalate complex issues to appropriate IT teams while ensuring proper documentation throughout the process. Guide users through troubleshooting steps and provide clear instructions to resolve common problems. Install, configure, and update software applications and operating systems for end-users. Maintain accurate records of all service desk interactions through incidents and service requests. QUALIFICATIONS: Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A, ITIL Foundation) would be advantageous. Experience: Proven experience in a technical support role or service desk environment. Familiarity with providing support via phone, email, and remote tools. Experience in diagnosing and resolving hardware, software, and network issues. Prior exposure to ticketing systems and IT service management (ITSM) tools. We offer Competitive Salary Remote work Benefits obove the law

Location: México, MX

Posted Date: 4/26/2025