Technical Support Engineer

Support Engineer - Gauteng The purpose of the role is to be responsible for managing pre- and post-sales support of broadcast products and solutions. Responsibilities: Provide on-site installation of equipment and provide basic training to customers. Perform troubleshooting and solutions to customers. Produce simulations of customer-reported problems and test various alternatives and solutions. Engage effectively with other departments to resolve on-site customer issues. Technical Product Support. Resolve customer product/system issues. Installation & support of Imagine solutions: Automation/Video Servers, Channel in the box, MAM, Graphics, Gateways solutions. Setup with traditional SDI and new solutions 2110, 2022/6, TS, HDR, JpegXS, docker, hybrid system. Engage with R&D for continuous improvement. Support on large projects during implementation & continuing support during live migration. Supporting Sales for any potential future opportunities. Deliver on site and remote services. Requirements: Relevant Electronic Engineering degree Experience in Customer Support Experience with Broadcast & Playout Technologies Very good communication Skills (Written and spoken English) Solid knowledge with hands-on experience of Automation/Playout/Graphics/MAM/Newsroom/Infrastructure workflow, Imagine Automation/Playout/Graphics/MAM/Newsroom/Infrastructure products

Location: Centurion, ZA

Posted Date: 5/9/2024