Lutron Technician

This dynamic role relies on the ability to deliver exemplary customer service, as well as product/technical training for new Lutron dealers. Co-ordination with the rest of the Lutron team is crucial to achieving objectives from initial contact to project completion. Job Objectives Solid grasp of all technical requirements in the Lutron product line Development and maintenance of training documentation Efficient management of RMA processes Technical and design assistance to dealers on Lutron lighting & shading projects Task Description Ensure a solid foundation in all aspects of Lutron hardware based on the training that is provided by Lutron international. Confident approach to training of current and new dealers in Lutron Homeworks for residential installations. Thorough diagnosis and reporting on returned hardware for RMA purposes according to the warranty offered by Lutron. Read and understand architectural drawings and lighting layouts to create and present an accurate representation of hardware requirements. Assist dealer network with on site troubleshooting and diagnosis of issues via telephone, remote or on-site support. Ensure that there is solid and open communication with the rest of the team. Minimum Requirements: Min 3 years in a technical support role (Smart home industry preferred) Strong IP networking skills Mature individual Good communication skills Planning and project management Sound decision-making ability Skilled problem solver Results orientated Strong sense of accountability Must enjoy working in cross-functional teams with tight deadlines and under high pressure Salary - R25k pm

Location: Sandton, ZA

Posted Date: 5/9/2024