Repipe Specialists

Systems Engineer

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Job Location

Burbank, CA, United States

Job Description


Systems Engineers coordinate different teams, testing, and evaluations of products or systems development. They work with a project manager and engineering team and become the communication liaison to link several groups. Systems engineers also work through each process phase, from the initial plan to validation and implementation, and will focus on performance, testing, scheduling, and budgets.



  • Designing and implementing new network solutions and improving the efficiency of current networks.
  • Installing, configuring, and supporting network equipment, including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP.
  • Configuring firewalls, routing, and switching to maximize network efficiency and security. Maximizing network performance through ongoing monitoring and troubleshooting. Arranging scheduled upgrades. Investigating faults in the network. Updating network equipment to the latest firmware releases. Reporting network status to key stakeholders.
  • Administer and maintain the company's IT infrastructure, including servers, services, web applications, and databases, ensuring optimal performance, reliability, and security.
  • User Support and Training: Provide end-user support for Systems-related inquiries, issues, and troubleshooting, ensuring prompt resolution and user satisfaction. Develop and deliver training materials and conduct training sessions to educate users on Systems features and best practices.
  • Manage user access, permissions, and security settings, ensuring proper authentication, authorization, and data integrity.
  • Implement and enforce governance policies, guidelines, and compliance standards, ensuring data privacy, security, and regulatory requirements adherence.
  • Collaborate with cross-functional teams to integrate systems, applications, and platforms, ensuring seamless data flow and interoperability.
  • Implement and maintain backup, disaster recovery, and business continuity strategies, ensuring data protection and availability.
  • Monitor system health, performance, and usage to proactively identify and resolve any issues. Optimize Systems performance through performance tuning, capacity planning, and implementing best practices.
  • Supervise a project's systems engineering events as performed by the technical team.
  • Monitor, organize, and manage a project's tasks.
  • Assess and calculate the technical features of a project plan to ensure that the systems engineering procedures are operating correctly.
  • Implement and maintain the computer systems to comply with the organization's guidelines or SOP and prepare and document SOPs and protocols.
  • Monitor and manage all installed systems and infrastructure.
  • Establish, configure, test, and maintain operating systems, application software, and system management tools.
  • Evaluate existing systems and provide technical direction to IT support staff.
  • Oversee the development of customized software and hardware requirements.
  • Plan and implement systems automation as required for better efficiency.
  • Formulate and design the security system to maintain data safety.
  • Focus on workflows, optimization methods, and risk management tools for given projects.
  • Responsible for user administration, monitoring of servers, and monitoring antivirus updates. Perform daily checks on servers and analyze logs. Conduct performance tuning of servers. Conduct incident investigation. Conduct detailed troubleshooting of incidents and upgradation and provide technical solutions to a wide range of complex problems. Resolve well-defined incidents using documented procedures. Review change requests, execute difficult changes, and prepare and execute changes per implementation plans. Perform root cause analysis for servers/systems crashes.
  • Maintain and supervise inventory. Ensure a rapid response to any technical issues.
  • A chief systems engineer confirms that the system strictly achieves a project's requirements and that a proper systems engineering method is being practiced.
  • Engineer, implement, and monitor security measures to protect computer systems, networks, and information.
  • Identify and define system security requirements.
  • Design computer security architecture and develop detailed cyber-security designs.
  • Configure and troubleshoot security infrastructure devices.
  • Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
  • Ensure that the company knows as much as possible about security incidents as quickly as possible.
  • Write comprehensive reports, including assessment-based findings, outcomes, and propositions for further system security enhancement.
  • Keep abreast of the latest technology updates, features, and trends. Continually explore opportunities to enhance the company's technology environment and propose innovative solutions to meet evolving business needs.
  • Deskside support who will take repair requests and respond to queries in person, via email, phone, or live chat.
  • Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Diagnostics of malfunctioning Apple and Windows hardware and software.
  • Performs installs, moves, adds, and changes as required. Tests and certifies PCs, networks, servers, and client-approved applications. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions.
  • Install and configure computers, telephones, and other standard technology/devices for new and existing Impulse employees.
  • Provide tier 1/2/3 support services to end-users who require assistance with their information technology resources.
  • Assist with cybersecurity initiatives by helping implement and operate various cybersecurity tools.
  • Provide after-hours or weekend support when necessary to perform high-risk or planned downtime of IT systems for upgrades and maintenance.
  • Training computer users. Training other staff in troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Running reports and analyzing common complaints and problems.
  • Manage inventory procedures for incoming hardware and retirement of old equipment.
  • On any given day, perform on-site or remote servicing, maintaining, analyzing, troubleshooting, and repairing hardware and computer systems.
  • A tech-savvy person who is self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role.
  • Maintaining a positive attitude and fast-paced, detail-oriented, and multi-tasking work ethic.
  • Responding to, detailing work done, and closing remote support tickets.
  • Offer customer service, problem-solving for computer issues,
  • Provide hardware and application support, upgrade software, and create and maintain documentation. Writing and editing training manuals.
  • Have strong research skills and the ability to learn new technologies rapidly.
  • Strong verbal and written communication
  • Excellent analytical and problem-solving skills
  • Maintaining a professional image and attitude.
  • Ability to work under pressure and meet deadlines.


Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to fit the situation best, and takes responsibility for own actions.

Analytical Skills: Synthesizes complex or diverse information, prioritizes projects, and determines the best way of meeting deadlines and requirements.

Attendance & Punctuality: Schedules time off in advance, cover work responsibilities when absent, and arrives at meetings and appointments on time.

Business Ethics: Works with integrity, adheres to high ethical standards, upholds organizational values, and abides by written policies. Avoids the perception of conflicts of interest and abides by all regulatory requirements.

Communication: Expresses ideas and thoughts verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively, and edits work for spelling and grammar. Presents accurate numerical data effectively.

Compliance: Within the specified functional area of authority, is personally accountable for understanding and ensuring regulatory and policy compliance with state and federal requirements by their respective job duties and responsibilities.

Confidentiality: Maintains a high degree of confidentiality.

Customer Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Judgment: Displays willingness to make decisions timely, exhibits sound and accurate assessment, supports and explains reasoning for decisions, includes appropriate people in the decision-making process, and takes responsibility for communication, including what is heard.

Organization: Maintains functional workspace enabling continuous workflow to meet daily/weekly/monthly deadlines.

Safety: Adheres to all workplace safety requirements and reports unsafe working conditions.

Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays a positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations. Engages consistently in professional behavior.

Training: Completes company-required training timely.

Leadership & Management: Reacts well under pressure and is accessible. Develops subordinates' skills and encourages growth by providing candid, relevant feedback and coaching. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate. Demonstrates and instills in others a proper sense of urgency. Recruits and retains high-quality team members.


  • Attends staff, departmental, required meetings, and other duties as assigned.
  • Strong problem-solving skills with the ability to effectively diagnose and resolve technical issues.
  • Excellent communication and interpersonal skills to support end-user and collaborate with cross-functional teams.
  • Strong organizational and multitasking abilities to manage multiple priorities and deadlines.
  • The ideal candidate will understand the end-user computing landscape, including the latest trends and technologies.
  • Must have experience with a variety of EUC hardware and software platforms, as well as experience with IT service management (ITSM) tools.




Bachelor of Science in Computer Science or Computer Software/computer systems engineering. Computer systems and networks, Electrical/electronic engineering, Mathematics, Network security management, or Physics.

An analytical mind, the ability to learn new technologies quickly, good time management skills, the ability to follow processes, strong documentation skills, good written and verbal communication skills, and commercial and business awareness.

Proven work experience as a System Security Engineer or Information Security Engineer. Experience in building and maintaining security systems. Detailed technical knowledge of database and operating system security. Hands-on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, and content filtering. Experience with network security and networking technologies and system, security, and network monitoring tools.

Performance tuning of application stacks (e.g., Tomcat, JBoss, Apache, Ruby, NGINX). Cloud experience, especially in Azure, and good knowledge of GCP and AWS. Experience with virtualization (e.g., VMware, Virtual Box). Network experience (e.g., TCP/IP).


Must be an advanced user of Microsoft Office Suite, particularly with Excel. Must have foundational computer skills and be adept at using the internet.





Excel (advanced)

ERP systems


Web Applications, Web Services, Service Oriented architectures.

Proficiency in Azure Cloud, AAD, O365, OneDrive, SharePoint Online, Power Apps, Power Automate, Servers, SQL and Group Policy.

Familiarity with ITIL processes and IT service management frameworks is desirable.

Certified Systems Engineering Professional

Microsoft Certified Systems Engineer (MCSE)

Cisco Certified Network Associate

CompTIA A+ or Network+

Certified Information Systems Security Professional (CISSP)


No travel required


Amount of Time



Under 1/3

1/3 – 2/3

Over 2/3





Using hands to finger, handle or feel (computer operation)

Reaching with hands and arms

Lifting of up to 20 lbs.

Talking and hearing

Clear speech and good hearing both face to face and on the phone; hears well in noisy social environments.


Clear vision at 20 inches or less with or without corrective lenses; vision sufficient to drive motor vehicles safely with or without corrective lenses


Uses critical thinking skills to interpret information furnished in written, oral, or scheduled form and can analyze more complex documents like agreements, contracts, and regulations. Makes sound decisions, sets goals based on available information, and evaluates situations and requirements to plan and adjust work accordingly.

Projects accurate future occurrences based on current or historical data. Must be able to work independently and without direct supervision; make decisions about the severity of variable situations and evaluate the most appropriate response; and make appropriate decisions related to customer requests.


Position may require occasional exposure to fumes, airborne particles, and vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents, biohazards such as bloodborne pathogens, sewage, or building waste.


Laptop computer, phone, printer.



Band 1 $97,500 – $102,750

Band 2 $102,751 - $113,375

Band 3 $113,376 - $125,687

Band 4 $125,688 - $140,344

Band 5 $140,345 - $155,000



Location: Burbank, California, US

Posted Date: 9/3/2023
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September 3, 2023
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